Terms of Service

Welcome to WYN Eco-Mobility. By accessing our website (wyn.ng), installing our mobile applications, or using our ride-hailing and delivery dispatch services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you (whether as a passenger, dispatch customer, driver, or rider) and WYN Eco-Mobility Nigeria Ltd. If you do not agree with any part of these terms, you must immediately cease using all our services.

2. Services Provided

WYN operates an integrated digital platform connecting passengers and dispatch customers with independent transport providers operating electric and hybrid cars, motorcycles, and adaptive three-wheelers (Super-WYNers). All transport and delivery services are subject to vehicle availability and operator acceptance.

3. User Accounts & Eligibility

To use WYN services, you must register for an account and keep your credentials secure. You must be at least 18 years old to request rides or sign up as an independent driver/rider. You are responsible for all activities occurring under your account.

4. Fare Structure & Commissions

Our fares are calculated dynamically based on distance, duration, and vehicle class. WYN operates under a flat commission model to support fair earnings:

• Taxi/Ride Rides: Flat ₦250 commission per completed trip.
• Dispatch Deliveries: Flat ₦150 commission per delivery job.
• Super-WYNers (PWD): Flat ₦150 commission per neighbourhood dispatch.

Independent drivers and riders are responsible for maintaining a positive WYN Pay wallet balance to cover commission charges. Bookings will be automatically paused if unpaid trip commission accumulates.

5. Hire-Purchase Programs

Drivers and riders participating in WYN’s hire-purchase programs must adhere to their weekly repayment schedules as managed by partner financial institutions. Weekly repayments cover vehicle acquisition, comprehensive insurance, regular servicing, and charging/battery swap access. Ownership of the vehicle transfers to the driver only upon successful completion of the full repayment term.

6. Code of Conduct

All users — both customers and drivers — must treat each other with respect. WYN maintains a zero-tolerance policy towards discrimination, harassment, violence, and fraudulent activities (including fake referrals). Violations will lead to immediate account suspension or termination.

7. Limitation of Liability

To the maximum extent permitted by Nigerian law, WYN Eco-Mobility Nigeria Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform, including lost earnings, data loss, or personal injury during transport.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Nigeria.