WYN Eco-MobilityWYNEco-Mobility

Delete Your Account

Last updated: July 14, 2026

We're sorry to see you go. If you wish to permanently delete your WYN Eco-Mobility account, please follow the instructions below. Once your account is deleted, all associated data will be permanently erased and cannot be recovered.

What Gets Deleted

  • Your profile information (name, email, phone number, photo)
  • Ride and delivery history
  • WYN Pay wallet balance and transaction records
  • Saved payment methods
  • Referral code and referral history
  • For Drivers/Riders: Vehicle documentation, earnings history, commission records, and hire-purchase payment logs

What We May Retain

In accordance with Nigerian data protection regulations, we may retain certain anonymized or aggregated data that cannot be used to identify you. We may also retain records required by law, such as financial transaction logs, for the legally mandated retention period.

How to Delete Your Account

Option 1: From the App

  1. Open the WYN Passenger or WYN Driver app.
  2. Go to Settings (tap the menu icon → Settings).
  3. Scroll down and tap "Delete My Account".
  4. Confirm your identity and follow the prompts.
  5. Your account will be scheduled for permanent deletion within 30 days.

Option 2: Via Email

  1. Send an email to support@wynecomobility.com with the subject line "Account Deletion Request".
  2. Include the following details in your email:
    • Full name registered on your WYN account
    • Email address associated with the account
    • Phone number registered on the account
    • Whether you are a Passenger, Driver, or Rider
  3. Our team will verify your identity and process your request within 7 business days.
  4. You will receive a confirmation email once your account has been permanently deleted.

Important Notes

  • Outstanding obligations: If you have unpaid commission balances or active hire-purchase agreements, these must be settled before your account can be deleted.
  • Active rides or deliveries: Please ensure you have no ongoing trips or dispatch requests before requesting deletion.
  • WYN Pay balance: Any remaining wallet balance will be forfeited upon account deletion. Please withdraw your funds before submitting a deletion request.
  • Cooling-off period: After submitting a deletion request, you have 14 days to cancel it by logging back into your account or emailing us.

Contact Us

If you have questions about account deletion or your personal data, contact us at support@wynecomobility.com.