Privacy Policy — WYN: Eco-Mobility

At WYN: Eco-Mobility (“WYN”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (WYN Passenger and WYN Driver), our website (wyn.ng), and our integrated ride-hailing and dispatch network.

1. Information We Collect

We collect information that you provide directly to us, information we get from your use of our services, and information from third parties.

Account Information: Name, email address, phone number, profile picture, gender, and age range when you register for an account.
Driver & Vehicle Documentation: For drivers and riders under our hire-purchase plans or dispatch network, we collect driver’s licenses, bank details, vehicle registration, and purchase receipts.
Location Data: We collect precise location data from your device to facilitate pickup, route tracking, fare calculation, and delivery dispatch. For drivers, location data is collected continuously when online, even when the app is in the background.
Transaction Information: Details of your rides, dispatch requests, payments, commissions, and wallet transactions (WYN Pay).
Messages: The messages you exchange in the app or on the website with your driver, courier or Super-WYNer (or, if you are one, with your customer) are stored on our servers. They are private to the two of you. Authorised WYN staff may read them only to keep people safe, to settle a dispute or complaint about a trip, and to give support you have asked for.
App Health Data: When you are signed in, our apps record how they themselves are performing on your phone: crash logs (an error the app did not handle, and where in the app it happened), diagnostics (the app version, your phone’s operating system version, language and screen size) and performance figures (how long the app took to open, how smoothly it ran, how long it was in use and how much memory it used). It is sent at most once a day, kept for 14 days of figures, and used only to find and fix faults. It does not include your location, your addresses or anything you type.

2. How We Use Your Information

We use the collected data to provide, maintain, and improve our services, including:

Matching passengers with drivers and dispatch requests with riders.
Calculating ride fares and delivery fees in real-time.
Processing payments and managing digital wallet balances under WYN Pay.
Supporting hire-purchase agreements and tracking weekly repayments.
Ensuring safety and security, including verification of drivers and vehicles.
Communicating with you about updates, bookings, and support requests.

3. Sharing of Information

We may share your information with:

Other Users: We share passenger details (first name, pickup/drop-off points) with drivers, and driver details (name, photo, vehicle plate number, live location) with passengers or dispatch recipients.
Service Providers: Third-party payment processors, cloud hosting services, and database providers.
Legal & Regulatory Authorities: Where required by Nigerian law or to protect the safety, rights, or property of WYN, our users, or the public.

4. Data Retention & Security

We retain your personal data for as long as your account is active or as needed to provide our services and comply with legal obligations. We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or disclosure.

5. Your Privacy Rights

Under relevant data protection regulations in Nigeria, you have the right to access, correct, or request the deletion of your personal data. You can manage your profile details directly in the WYN app or contact us at hello@wynecomobility.com for assistance.

6. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our applications or website. Your continued use of WYN services after updates constitutes acceptance of the modified policy.